NeetoChat Setup
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2 articles
Widget Installation & Usage
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6 articles
Inbox section
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15 articles
Contacts
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10 articles
Reports
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2 articles
Admin Panel
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34 articles
My Preferences
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1 article
Managing team members
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5 articles
Integrations
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3 articles
Agent Notification
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1 article
IP Restriction
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2 articles
Public API
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1 article
Webhooks
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3 articles
Spam Prevention
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1 article
My profile
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3 articles
Workspace
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11 articles
Logging In
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5 articles
Team members
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1 article
Custom domains
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1 article
How can we help?
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- Inbox section
- Assign an agent to a conversation
- Inbox views
- Custom view
- Create a ticket on NeetoDesk
- Download chat history
- Close a conversation
- Reopen a closed conversation
- Add private note to a conversation
- Supported attachments file types
- Adding a KB Article
- Mention member in the conversation
- Understanding ticket statuses in NeetoChat
- Message reactions and delivery status
- How does the system calculate Active conversations
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- Customize Widget
- Pre chat questions
- Post chat questions
- Change the color of your widget
- Widget mode: Knowledge base
- Widget mode: Hidden mode
- Widget mode: Chat interaction
- Widget mode: Audio messages
- Widget mode: Email support
- Control visibility of the widget
- Customize greetings
- Changing widget position
- Widget mode: Create tickets on NeetoDesk
- Audit logs
- Roles and permissions
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