The Email Support option allows you to display your support email address directly in the NeetoChat widget. When enabled, users will see the email option and can contact your team through email instead of chat. This is useful for teams that prefer handling queries via email or as an alternative channel alongside live chat.
Disable/enable the Email support
Go to the Admin panel.
Under Customize, click on Widget Modes.
Enable or disable the toggle for Audio Messages according to your requirement.
Add your support email under the Email Support option.
Click on Save Changes.