The Chat Interaction option controls whether your users can chat directly with your support agents.
If enabled, users will see the option to start a chat with your agents.
If disabled, the chat option will not appear to your users.
You might wonder—since the purpose of NeetoChat is to allow chatting—why would someone disable this?
Some organizations prefer not to provide live chat support. Instead, they want users to contact them through email.
In such cases, they:
Disable the Chat Interaction option.
Enable the Email Support option.
This setup ensures that users will not see a chat option, but they will still have a way to reach support via email.
Disable/enable the chat interaction
Go to the Admin panel.
Under customize, click on Widget Modes.
Enable or disable the toggle of Chat interaction according to your requirement.
Click on save changes.