How can we help?
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- Inbox section
- Assign an agent to a conversation
- Inbox views
- Custom view
- Create a ticket on NeetoDesk
- Download chat history
- Close a conversation
- Reopen a closed conversation
- Add private note to a conversation
- Supported attachments file types
- Adding a KB Article
- Mention member in the conversation
- Understanding ticket statuses in NeetoChat
- Message reactions and delivery status
- How does the system calculate Active conversations
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- Customize Widget
- Pre chat questions
- Post chat questions
- Change the color of your widget
- Widget mode: Knowledge base
- Widget mode: Hidden mode
- Widget mode: Chat interaction
- Widget mode: Audio messages
- Widget mode: Email support
- Control visibility of the widget
- Customize greetings
- Changing widget position
- Widget mode: Create tickets on NeetoDesk
- Audit logs
- Roles and permissions
Inbox section
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Inbox section
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Assign an agent to a conversation
chevron_right
newspaper
Inbox views
chevron_right
newspaper
Custom view
chevron_right
newspaper
Create a ticket on NeetoDesk
chevron_right
newspaper
Download chat history
chevron_right
newspaper
Close a conversation
chevron_right
newspaper
Reopen a closed conversation
chevron_right
newspaper
Add private note to a conversation
chevron_right
newspaper
Supported attachments file types
chevron_right
newspaper
Adding a KB Article
chevron_right
newspaper
Mention member in the conversation
chevron_right
newspaper
Understanding ticket statuses in NeetoChat
chevron_right
newspaper
Message reactions and delivery status
chevron_right
newspaper
How does the system calculate Active conversations
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