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- Inbox section
- Assign an agent to a conversation
- Inbox views
- Custom view
- Create a ticket on NeetoDesk
- Download chat history
- Close a conversation
- Reopen a closed conversation
- Add private note to a conversation
- Supported attachments file types
- Adding a KB Article
- Mentionmember in the conversation
- Understanding ticket statuses in NeetoChat
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Agent Notification
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